Terms and Conditions
Andy’s Air Plants website is owned and operated by Andrew Gavin. Based in Cornwall UK.
Terms of sale
All orders are subject to availability and condition of stock at time of packaging.
All prices are as given in GBP at the time the order is placed.
All costs must be paid for at the time that the order is placed.
Payment for orders can be submitted using Paypal, credit or debit card, or by cheque.
If payment is by cheque then the cheque will have to be cleared before any goods are despatched.
Great care is taken to make sure your plants arrive safely to your door. I have many years experience packaging and posting plants.
Plants are packaged securely in tissue paper, I do not use plastic or bubble wrap which can suffo
cate the plants, They are posted in sturdy cardboard boxes and marked Fragile. And include a free and comprehensive care sheet.
Plants will usually be dispatched within 1 to 3 working days. You will be notified when your parcel is dispatched.
Plants are delivered throughout the UK via Royal Mail Signed for 1st class next day delivery, at £5. Free delivery on orders over £50.
Overseas orders within the EU are sent tracked or signed by a courier at £15. Free delivery on orders over £75.
At the moment I do not ship outside the EU.
Other postage options can be arranged if needed.
If any plants arrive damaged please contact me via the website or contact details below and I will refund or replace items as quickly as possible.
Cancellations and Returns
Any order can be cancelled prior to dispatch.
Any item which is damaged on arrival is eligible for replacement or a full refund.
Any money owed will be refunded within 7 days of notification.
For returns please see address below and please make sure to get a proof of postage receipt.
This is a friendly site and I want to give the best service I can. Therefore if there are any concerns or problems please feel free to contact me.